Just after you signup to Kumo Markets, you will receive 2 emails from us… The 1st email is a Welcome email. The 2nd email is an email address verification link. You need to use this link within 1 hour, or it will expire. If the link has expired click the “Resend email” button from the login page to get a new link sent to your email. You can still log in to your account in the Client Portal, even if your email is not yet verified. To do this, just click on the “Go to Dashboard” link in the login window. (It’s located right under the “Resend Email” button.) If you get the “403 Invalid signature” error when clicking the link, you missed the 60 min window, and need to request another verification email.

IMPORTANT:

We often receive complaints of “lost” or missing verification emails from users who have registered with emails from:

yahoo.com, hotmail.com, msn.com, and outlook.com It seems that their spam filters and settings are too strict. It seems that their spam filters and settings are too strict moving our information emails to the spam folders..

It depends on the deposit method and account type that you are trying to deposit into. Generally: The Minimum first deposit for a Bitcoin deposit is 100 USD, later top-ups have no minimum. The Minimum first deposit for a bank wire-transfer* is 1,000 USD, later top-ups have no minimum. We have no maximum deposit amounts. However, we will assign you to a more appropriate account for larger deposits. Please contact support for further and up-to-date details. * Please note, that your bank may charge a transfer fee, that we are not responsible for.

Oh boy! We strongly suggest that you try to inform and educate yourself, at least with the very basics of trading before engaging with live funds. Then there are many great free* trading education programs, just a Google search away from you! However, beware, there are also equally many bad “educators” out there. Our best suggestion is to search for other people with similar interests in your city or join some groups online, where you can share information, resources, and experience. Please beware that there are many dishonest actors trying to offer “trading education” to beginners, who simply don’t know better. While indeed some are good, the vast majority of educators are not very good at best and can often be very misleading, while trying to make a profit from lesser informed people. Most trading education should be free and there are many good traders offering regular live-streams that you can follow and may learn a lot from. We suggest you have a look around at places like https://tradingview.com/ and the many YouTube channels and live-streams. When you will feel that Forex is not a word that you have to check in the dictionary, we suggest starting with a demo account and try to keep it profitable for 3-6 months before funding your live account with any real funds.

Our Leverages* are displayed next to our account ranks, we currently offer:
• 1:200 on our Standard (STP) accounts, up to $1,000
• 1:100 on our ECN accounts, above $1,000
*Risk Warning: Trading leveraged products carry a higher degree of risk to your capital. Trading derivatives may not be suitable for all investors, so please ensure that you fully understand the risks involved and seek independent advice, if necessary.

Because Kumo Markets comply with all international Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations, we require you to verify your identity. So, in order to withdraw money from your Kumo Markets account, you need to first verify your identity. It’s really quite simple. Upload pictures of the following 3 documents: 1.A valid* identity document: back and front 2. A recent utility statement, clearly showing your name and address. 3.A selfie, clearly showing both your face and the front of your ID card. NOTE: * As valid identity documents, we accept non-expired: Passports, national identity cards, and European driver’s licenses. Please refer to our KYC Policy here: https://kumomarkets.com/legal_document/

It is a very simple process. If you would like to make a deposit:
1. Log in to your account in our web-portal.
2. Go to the “Deposit” tab (menu window).
3. Choose the Live account you want to Deposit to.
4. Fill in the requested details.
5. Enter the amount of money you would like to deposit
6. Click “Save”. Please allow a few minutes to register your deposit.

We have several offices around the globe, so out of convenience, our HQ is located in London (UK) while our company is registered in Saint Vincent and the Grenadines. (Registration No. 25875-BC-2020)

Please consult our latest Spread table on our website. The spread varies somewhat, depending on the instrument traded. https://kumomarkets.com/fees To get real-time values, please log in to your live account in MT4 to see the continuously updated spreads. Spread may also change during various times of the day. Generally spread depends on the available liquidity of the asset traded, so when there is little action in the market, the spread tends to increase. This is especially evident for exotic currency pairs.
IMPORTANT: For most currency pairs the trading sessions are closed for ~2-5 minutes every midnight (GMT), depending on your broker and the currency pair. This results in a substantially increased spread for a short period immediately before and after this close gap. Therefore we strongly recommend against having open pending trades in this time period.

All your identity (ID) documents have to meet international ID standards, including the readability of the images you send. So make sure your uploaded documents are:
1. Clearly readable
2. Color
3. Size below 5 MiB (megabytes)
4. Internationally recognized as an ID document
5. Not expired

No, Kumo Markets Ltd. is happily unregulated in order to better serve all our global customers.

As soon as all the trades on real accounts have completed. You should see and receive the commissions into your IB account as soon as your clients have closed their trades on their real accounts. If you do find a connected client who has completed their trades on their real accounts and you don’t see any IB commissions, then please let us know ASAP, by sending us an email. Please make sure to provide as much as possible of:
1. Client Name
2. Client Relation ID
3. Client Real Account (if available)
4. Client Trade/Deal ID (from their MT4 client)
5. Date or date range when those trades took place.

1. Log in to your account
2. Click on the “Partner Portal” tab
3. Click on the “Commissions” button
4. Click on “Generate Report” If commission trades were very recent, you may need to wait a few moments for our systems to update. 

Login to your account in the client portal and click on the Dashboard tab. The new window will show your IB Partner invite URL in the upper right corner.

There are several ways to refer new clients to us, depending on your own relationship with us. If you are already are a customer at Kumo Markets, then it may be more beneficial to you to become an IB partner. To become an IB partner, you need to submit a partner request. Fill out the form found on https://kumomarkets.com/partnership/ (After you are accepted you will get your own referral link you can use to share with new clients.) If you are not already a customer with us, then either become a customer first and join our IB partner program or alternatively find someone already enrolled in our IB program and ask them for their referral link. You can also call our chat support and get a randomly selected referral link, you can use or just ask for advice.

To join our Introducing Broker (IB) Partner program, you need to meet a few requirements and fill out an application. Background It provides our clients with a way to make some commission when they introduce new clients to sign up with us. So if you register as an IB, you can receive commissions on trades from people who have registered with “Kumo Markets” using your referral link. Requirements: (a) New clients have to use your referral link when signing up to Kumo Markets. (b) New clients have traded on a funded live account. (c) You have to have a funded live account. (d) You have to trade with at least 0.2 lots of volume (total) per month, yourself. Application Procedure: 1. Open a live account with Kumo Markets https://kumomarkets.com/register 2. Fund your live account. 3. Fill out the partner application form at:

Partnership

For “Type”, select “Introducing Broker” 4. Wait (up to 24 hours, but usually much less) for the IB Welcome Email. The enclosed contract also contains the IB commissions. 5. Sign the enclosed “IB Agreement” and return it to: [email protected] 6. Wait for the acceptance email. (Please allow up to 48 hours, as we are operating during UK business hours.) When received, you will find a new tab in our Client Portal. Here you can find your own IB referral link. Click “Okay” to close the window. Commissions: As an IB with a Standard account, you can receive 0.5 pip of commissions per trade, regardless of the lot size. As an IB with an ECN account, you receive a volume-based commission, depending on the account type. The ECN metal & gem account commissions are found in the IB Agreement. Master IB Program When someone is subscribed under your IB account, they will be your customer but cannot become a sub-IB until we approve you to become a “Master IB”. To become a “Master IB”, your total customer base needs to reach a certain trade volume. The current requirement is a minimum of 2,000 lots per month, sustained over a period of 2-3 months. When multiple people from your customer base request to become a partner, we will reach out to you. As an IB with a Standard account, you can receive 0.5 pip of commissions per trade, regardless of the lot size. As an IB with an ECN account, you receive a volume-based commission, depending on the account type. The ECN (metal & gem) account commissions are found in the IB Agreement.

A Bitcoin transaction “completion” consists of two phases. One is when it is completed or “accepted” by the payment receiver, and the other when verified by the block-chain.: Before the bitcoin payment/transfer is considered complete, you can only check the status on the block-chain, by providing the bitcoin receiving address you sent the Bitcoins to. There are various places this can be done, including inside some apps, but here we are using the BlockCypher web site.
1. Make sure you have the Bitcoin address (a long hash).
2. Go to the BlockCypher site at: https://live.blockcypher.com/btc/
3. Enter the address hash in the search bar
4. Check the results* under “CONFIRMATIONS”
When you do your bitcoin payment using Coinbase Commerce (as we do), you will get an 8-character “Order Number” when the payment is completed. For example, if your receipt is: “XXXXXXXX”, go to: https://commerce.coinbase.com/receipts/ and manually add the “XXXXXXXX” to the end of the URL. https://commerce.coinbase.com/receipts/XXXXXXXX
IMPORTANT:
1. You need at least 3 confirmations before a transaction is considered complete.
2. This can take some time, but usually not much more than 15 min.
3. Please ensure that the amount transferred is exact, because if it is not, it needs to be manually approved and added by our account managers, which may significantly delay your deposit. If the amount sent is exact, the funds are automatically added to your account, as soon as the transaction is verified on the blockchain.

To transfer funds from your account, to another user’s account, do the following:
1. Get the account number from the other user, you wish to transfer to.
2. Make sure it is correct!
3. Login to your Client Portal account
4. Go to the “Internal transfer” tab in your Client dashboard
5. Choose the “From Account number”
6. Choose the “To Account number” – and select the user’s account (from step 2) you wish to transfer to.
7. Click the “Validate Account” button to check that the account exists.
8. Choose the amount of money you would like to transfer.
9. Click the “Save” button.
Your transfer is now pending to be Accepted by our compliance team, this procedure take a few minutes during UK business hours (08:00-17:00 GMT), but may take up to 48 hours (weekend) when submitted outside UK business hours. If you have any issues or questions, please contact our 24/7 customer support or send us an email to: [email protected]

To transfer funds from one account, to another, do the following:
1. Log in to your Client Portal account
2. Go to the “Internal transfer” tab in your Client dashboard
3. Choose the “From Account number”
4. Choose the “To Account number”
5. Choose the amount of money you would like to transfer.
6. Click the “Deposit” button and then you will be redirected to the Coinbase (Commerce) payment page
7. Click the “Save” button.
8. After you have completed the transfer procedure, the funds should be available within minutes.
If you have any issues or questions, please contact our 24/7 customer support or send us an email to: [email protected]

Here is a step-by-step explanation on how to do it.
1. You can click on this link and you will be forwarded instantly into a registration window : https://kumomarkets.com/register
2. Here, depending on if you are trading as an “Individual” or “Corporate”, choose the most appropriate option.
3. After filling in the details you should receive a confirmation email, asking you to verify it.
4. After you have verified your email, you should be able to access the Kumo Markets client portal.

We are currently only accepting Bitcoin. To fund your account using Bitcoin, please follow the instructions below. (We will be offering both bank wire-transfers and credit-card deposits in the next few weeks.) To fund your account, please follow these instructions.
1. To transfer funds from a bitcoin wallet you simply need to go to the “Deposit” tab in your Client dashboard
2. Choose an account number where you would like to have the funds to be deposited.
3. Choose the amount of money you would like to deposit. If you need to deposit more than 1,000 USD, you may need to make multiple deposits.
4. Click the “Deposit” button and then you will be redirected to the Coinbase Commerce payment page
5. You will need to choose an option that suits you best, you can pay with your own Coinbase account, or if you have your own cryptocurrency wallet elsewhere, choose one of the options: “Bitcoin”, “Bitcoin Cash”, “Ethereum” or “Litecoin”.
6. After you have completed the deposit procedure, the funds should be available within minutes.
IMPORTANT:
Please ensure that the amount transferred is exact, because if it is not, it needs to be manually approved and added by our account managers, which may significantly delay your deposit. If the amount sent is exact, the funds are automatically added to your account, as soon as the transaction is verified on the blockchain. If you have any issues or questions, please contact our 24/7 customer support or send us an email to: [email protected]

Our withdrawal process is completely independent of the deposit method, so you can withdraw using any of our supported methods. Our currently supported withdrawal methods are:
1. Bitcoin using the Coinbase Commerce solution*.
2. Direct bank wire transfer

Our withdrawal process is completely independent of the deposit method, so you can withdraw using any of our supported methods. Our currently supported withdrawal methods are:
1. Bitcoin using the Coinbase Commerce solution*.
2. Direct bank wire transfer

Because withdrawal requests are only being processed during normal business hours, the exact processing time depends on many variables, that we cannot control. The withdrawal process at Kumo Markets is a manual operation, by our account managers in the UK. Thus you need to have your ID documents KYC verified before you can withdraw. Once your withdrawal request is accepted the withdrawal processing time also depends on: 
1. When you sent your request and from what timezone you are in.
2. When our accounting department, which operates within the UK business hours (08:00 – 18:00 GMT), receives your request which is manually processed.
3. The bank that is handling your payment transfer request is usually operating for 2-5 business days.
4. If you are withdrawing in cryptocurrencies, the time -frame is both currency and crypto-exchange dependent.
5. If you are withdrawing in cryptocurrencies, and you also need time for blockchain verification to take place.

Expectations:

1. For inter-bank transfers and during UK business hours, you can expect the transfer to complete the next business day.
2. For Bitcoin transfers and during UK business hours, you can expect the transfer to be completed within 2-5 business days.

If the request is done outside UK business hours, it may take as much as 48 hours. However, generally, the time frame is much less and may be completed in a matter of 15 min.

You can easily withdraw from any of your accounts inside the Client Portal. The withdrawal procedure:
1. Log into your account on our web-portal.
2. Go to the “Withdraw” tab (menu/window).
3. Choose the account which you would like to withdraw from.
4. Click the “Bitcoin” button
5. Select (o) New, if you have never made a withdrawal before. (This will remember your wallet address for the next time.)
6. Enter the amount you would like to withdraw.
7. Enter your Bitcoin wallet address in the “Comment for the withdrawal” text-box
8. Click the “Withdraw” button.
9. There will be a number of pop-up windows coming from our crypto-payment provider (Coinbase Commerce), please note down the Transaction ID and your temporary bitcoin address, so that you (and we) can easily find your transaction. Do not close the windows until your transaction has been completed.
10. Once “completed”, please understand that is just the transfer from us to the Coinbase Commerce’s account, that has been completed. For full completion, they also need to ensure it completes on the blockchain to your account, and this may take anything from less than 15 minutes up to several hours.

IMPORTANT:
– Withdrawals are manually processed by our account team
– Withdrawals can ONLY be done by customers who have provided verified KYC/ID documents.
– Please allow a few minutes for our system to register your transfer.
– Please note that withdrawal using bank wire transfers incur a low standard processing charge. (It is not us, it’s your bank!)
For exact fees, please consult our web page at: https://kumomarkets.com/fees/

1. For Bitcoin: 1 % fees.
2. For Bank transfer: 0 % fees

It depends on the method of withdrawal. We do not charge any fees ourselves, but we do forward the processing fees charged by the institution processing the transfer. Thus the average withdrawal processing fees we are charged are:

1. For Crypto: 0%
2. For Bank wire-transfer: 2%

Please Note: there is also a minimum amount you can withdraw.
1. For Bitcoin the Minimum is: 50 USD
2. For Bank wire-transfer the Minimum is: 1000 USD

Just open a new account of the type you like, and transfer your funds from the old account to the new one. The way to “upgrade” an account, is to:
1. Close all open positions in your current account that you want to be upgraded. You need to close your trades in order to make sure you have enough margin and don’t blow your account when reducing your balance while having open trades in progress.
2. Open a new account with the new type. (For example, “ECN-Advanced”)
3. Make an internal fund transfer from your “old” account to the new account, meeting the minimum new deposit requirements.
Enjoy your new trading conditions.

Because of a variety of reasons:
1. Make sure the information requested is clearly readable.
2. Make sure the ID or Passport is internationally recognized.
3. Make sure the ID or Passport is valid and not expired.
4. Please note that proof of address should not be older than 3 months.
5. Proof of address must contain your name and address.
6. The uploaded document is too large (>15 MB). 7. The uploaded document was damaged.

When entering your phone number, you need to ensure that, that you are using the international format without any spaces or special characters. For Example: If your number is 1234 1234 1234 and is a UK number (with country code +44), it would be written as: +44123412341234

Please contact our customer support. We’re working on a secure solution to make this available within your account in the Client Portal. However, until this is completed, please contact customer support via chat or email: [email protected]

You have 1 hour to respond to the email verification. If you miss this time window, please resend the verification request from the web portal login page.

It depends… We are very strict with our security policies and if you repeatedly enter the wrong password, you will get automatically blocked for at least 1 hour, depending on certain criteria. If you do get blocked, please do the following:
1. Wait at least one hour before attempting to log in again.
2. Make sure to clear your browser cookies from our website.
3. Reload your browser tab (CTRL-SHIFT-R on Windows).
4. Try again. If this doesn’t work after ~12 hours, or it’s an urgent matter, please try to reset your password. If that still doesn’t work, contact us at [email protected] or via our chat.

To make a foolproof KYC selfie, please do the following:
1. Hold up your document in such a way that your picture is clearly visible.
2. Use your phone front camera to take the selfie. Yes, it’s very not convenient, but otherwise, the picture will become a mirror-image, an ID unreadable.
3. Make sure both your face and the ID are in focus.

We do not use 2FA security for logging in to the Client Portal. After considerable thought, we decided not to use 2FA at this time. The main reason is that in general 2FA is not as secure as marketed. As 2FA generally depend on a server sent SMS with a code to be entered, it is relatively easy to fake or intercepts such SMS messages, providing a false sense of security. Using a strong and safely stored password for Client Portal account creation is far more important.

Go to the login Client Portal login page, but don’t log in, instead, click on the “Forgot you password” text. Go to the Login Page at: https://my.kumomarkets.com/login Then click the “Forgot you Password” text, This will take you to the password reset page. Enter your email. This will send you an email with a new link that will ask you for a new password. IMPORTANT: The email will contain a password reset and verification link that will expire in 1 hour! Make sure to respond immediately after receiving the link.

Login to your account in the Client Portal, click on “My Account” and select the tab “Change Password”.

Please contact Customer Support! (We do not allow clients to self execute MT4 password resets at this time.) For security reasons, the MT4 account passwords cannot be “reset” from within your account in the Client Portal, but they can be “changed”. Both the “Investor Password” and “Trading Password” can be set/changed from within your account in the Client Portal.
1. Click on “My Account”
2. Find your account number and click on the cogwheel under the “Action” column.
3. Select the “Trading Password” or “Investor Password” option.
4. You will be asked for the old password.
5. Fill in the new password
6. Wait for the password change confirmation email.
7. You must respond and click on the verification link within 1 hour.
Alternatively, contact our support and request a manual password reset. You will be asked to provide some information to verify your identity, so please be ready to answer some questions and provide all details, such as: full name, email, phone number, MT4 account number, and date of last deposit. You will then be sent a password reset verification email containing a link that you need to click and respond to within 1 hour.

It depends on what you deposited.
1. If you deposited in a cryptocurrency, your money goes into our own cryptocurrency account and thus is in the block-chain. Depending on your crypto-wallet solution, you may see where the transfer went in different ways.
2. If you deposited by a bank wire transfer, your money goes into our own bank account, located in XXX. In this case, your bank statement will show you exactly where your money went.

At Kumo Markets, we have a number of traders classified as professionals. The requirements for being in this classification are as follows. A professional trader has to:
1. Deposit and maintain at least 100,000 USD at any one time.
2. Have a verifiable and profitable trading record of at least 3 years
3. Need to get accepted by the compliance team, after application.
4. Need to have an active trade volume of a (per-user basis) a specified number of lots per month.
If you are looking to become a pro-trader at Kumo Markets, please contact support for further details.

A professional trader has to:
1. Our Margin Call occurs when you have exhausted 70% of your available funds.
2. Our Margin Stop occurs when you have exhausted 90% of your available funds, while trades are in progress. When this occurs, we will start closing your least profitable trades automatically. A stop prevents you from making new trades until you have topped up your account above the required level. NOTE: Many brokers state their margins in terms of “what you have left”, thus the numbers above would be (100 – Margin Required). When you execute a trade, a portion of your account is put on hold for each lot of currency traded. So as the positions increase so will the margin requirement.

YES. You are free to trade in any way you like. With robots, EA’s or by hand or home-made API’s.

Not at the moment, but we are looking into it.

For exact Trading Holiday Schedule, please consult our web page at:https://kumomarkets.com/holiday-trading-hours/

The following Countries are either sanctioned or strictly regulated to prevent CFD trading.

Countries Restricted:

Albania
Barbados
Belgium
Bosnia Herzegovina
Burkina Faso
Cayman Islands
Cameroon
China
Cyprus
Croatia
Democratic Republic of Congo
Democratic Republic of Korea
Egypt
France
Gibraltar
Haiti
India
Israel
Jamaica
Jordan
Malaysia
Mali
Myanmar
Mozambique
Nigeria
Pakistan
Panama
Philippines
Senegal
South Africa
Tanzania
Turkey
Uganda
Ukraine
United Arab Emirates
Vietnam

Banned:

Yemen
Iran
North Korea
Russia
Syria
South Sudan
St. Vincent and Granades
USA

Although we can cater to most of these territories, local restrictions may prevent certain banking transactions, including transfers to/from those regions using finical services not already present in those regions.

References: https://orpa.princeton.edu/export-controls/sanctioned-countries https://www.gov.uk/government/collections/financial-sanctions-regime-specific-consolidated-lists-and-releases https://www.treasury.gov/resource-center/sanctions/Programs/Pages/Programs.aspx https://www.bscn.nl/sanctions-consulting/sanctions-list-countries

The login credentials you get in your email, refer to “Account Number”, “Trading Password” and “Investor Password”, while in your account in the Client Portal, it is also referred to “Master Password” and “Investor Password”. However, when logging into your MT4 client, the MT4 platform asks for “Login” and “Password”. So in the MT4 app/client:
1. For “Login”: use the 10 digit “Account Number”.
2. For “Password”: use the “Trading Password” which is equivalent to “Master Password”.
3. The “Investor Password” is for read-only MT4 access and cannot be used for trading. It is used for allowing web/apps to access you account data and details without compromising your account.

Just login to your account in our Client Portal and follow the steps.
1. To create a new Demo account go to your Client Dashboard
2. Click the “Create Demo Account” button
3. You should be redirected to the Live account creation page
4. Choose an Account Type: [ Demo (ECN Bronze), Standard Demo Account (Standard) ]
5. Choose “Account Currency”: [USD]
6. Choose your preferred Leverage: [3, 10, 33, 100, 200]
7. Click the check-box to “Agree to Terms and Conditions”
8. Click “Save”
9. You should receive your account details in your email within a few minutes.

IMPORTANT: Please note that Demo accounts rarely represent real trading conditions, as they are merely simulating it in an ideal case scenario. For example, with unusually low spreads, no re-quotes, zero commissions, super-low latency, and even zero swaps. Sometimes advertising leverages not actually offered for the size of accounts shown in a Demo account. Many brokers use these accounts to fool potential customers into believing they have better conditions than others. We at Kumo Markets are doing our best to create as realistic a Demo-trading experience as possible. So when you are using our Demo accounts, you will very likely see somewhat “worse” trading conditions when compared to other brokers Demo accounts. Therefore, in order to truly evaluate our trading environment for your particular account type, we suggest to use a real account and make a few very small trades, so see how they match your expectations. Please keep in mind that all inactive Demo accounts are removed after 14 days of inactivity. If our Demo accounts don’t meet your expectations or have other concerns, please feel free to report back your findings to our Support and Customer Satisfaction Team, at [email protected]

Just login to your account in our Client Portal and follow the steps.
1. To create a new Live account go to your Client Dashboard
2. Click the “Create Live Account” button
3. You should be redirected to the Live account creation page
4. Choose an Account Type: [ Standard, ECN Bronze, ECN Silver, ECN Gold ]
5. Choose “Account Currency”: [USD]
6. Choose your preferred Leverage: [3, 10, 33, 100, 200]
7. Click the check-box to “Agree to Terms and Conditions”
8. Click “Save”
9. You should receive your account details in your email within a few minutes. If you have any problems or other inquiries, please don’t hesitate to contact us on our chat support or send us an email at: [email protected] For priority care, please label your email subject with “Live”.

Please go here and download the following document for detailed installation instructions. For our Live server, use: KumoMarkets-Live IP: please contact support For our Demo server, use: KumoMarkets-Demo IP: please contact support.

You can change it in either MT4 or in your Client Portal. In MT4: Login to your MT4 Client and do the following:
1. Click on the “Tools” menu
2. Select “Options” (CTRL-O) – This will open the Options pop-up window.
3. Select the “Server” tab
4. Just after the “Password” field, click the “Change” button.
5. Confirm according to instructions.

OR In Client Portal:
1. Click Login to your account
2. Select the “My Account” tab
3. Find your account
4. Click the cogwheel under the “Action” column.
5. Select “Master Password” from the drop-down list.
6. Enter and confirm the password.

Please contact Customer Support! (We do not allow clients to self execute MT4 password resets at this time.) For security reasons, the MT4 account passwords cannot be “reset” from within your account in the Client Portal, but they can be “changed”. Both the “Investor Password” and “Trading Password” can be set/changed from within your account in the Client Portal.
1. Click on “My Account”
2. Find your account number and click on the cogwheel under the “Action” column.
3. Select the “Trading Password” or “Investor Password” option.
4. You will be asked for the old password.
5. Fill in the new password
6. Wait for the password change confirmation email.
7. You must respond and click on the verification link within 1 hour.

Alternatively, contact our support and request a manual password reset. You will be asked to provide some information to verify your identity, so please be ready to answer some questions and provide all details, such as: full name, email, phone number, MT4 account number, and date of last deposit. You will then be sent a password reset verification email containing a link that you need to click and respond to within 1 hour.

Some transaction processes require manual intervention. Here are a few reasons when this may happen and why. We are using Coinbase Commerce for our crypto-payment provider. The success of verifying a crypto-payment, deposit, or transfer, depends on what the client did. The following is a short extract from the Coinbase Commerce API documentation, on how they handle and process these requests.
1. Once a charge is created we start monitoring these unique addresses on the respective networks to detect any inbound payments. Each charge has an associated payment status.
2. When we detect the customer’s transaction on the blockchain, the payment status changes to Pending. This means the payment has been detected but it has not yet been validated by the network. When the transaction is fully validated and confirmed by the blockchain network, the payment status changes to Completed. These unique payment addresses are monitored for up to 60 minutes. If no payment is detected after 60 minutes then the payment status changes to Expired.
3. In some cases, a customer may make a payment after the 60 minutes has passed. In this case, the payment status changes to Unresolved with a reason for Delayed.
4. In other cases a customer may overpay, underpay, or pay more than once. When this happens the payment status changes to Unresolved with reasons Overpaid, Underpaid, or Multiple respectively. The Unresolved payment status can be manually updated to Resolved by the merchant to indicate that the payment issue has been resolved. However, in our system, we don’t see the fine-grained reasons, until our account team manually inspect our Coinbase account. Until then your transactions will show as pending. If your transaction show as rejected, it is probably due to one of the above reasons.

No, unfortunately, we are not able to open/close trades for customers, because of security and privacy reasons. Why? Because our core account support team is only working during UK business hours, and they do need some response time, even though usually quite short. The 24/7 chat support does not have that level of access, so it would be dangerous for you to rely on us opening/closing trades for you. We only offer this as a very limited Concierge service for our highest level institutional accounts.

Yes, you can but you will have to prove that the company exists and that you are the main shareholder. To create a company account with Kumo Markets, you will have to supply the following:
1. Full company documents showing that you are the main (> 50%) shareholder or sole owner of that company.
2. Full and verified personal ID documents that are used to prove that you are who you say.
3. Pass our KYC process as a private individual.
4. Pass our KYC process as a company entity.
5. Provide a public link/URL to your company’s register in the country where it is registered. (This is not a company website, but a state company register.)
We strongly suggest you open a private account with us first, to familiarize yourself with our operations and Client Portal, etc. If not, then do the following:
1. Register as a new Kumo Markets Corporate Client, here: https://kumomarkets.com/register
2. Select “(o) Corporate”
3. Enter your Company Name.
4. Provide your company email address. NOTE: This will also be used as your login/username, and cannot be changed later!
5. You private phone number
6. Read and accept the Terms and Conditions check-box.
7. Click “Sign Up”
8. Wait for a confirmation email with login credentials
9. Once confirmed, please log in to the Client Portal and upload your KYC documents
10. Send an email with your company’s shareholder contract/agreements showing your name, to: [email protected]
11. Wait…

For most currency pairs the trading sessions are closed for ~2-5 minutes every midnight (GMT), depending on your broker and the currency pair. (You can check this under the Sessions: Trade section of symbol specifications in the MT4 terminal.) This results in a substantially increased spread for a short period immediately before and after this close gap. Therefore we strongly recommend against having open pending orders in this time period, as these could be easily triggered. It should be noted that there is also a “natural” spread, due to volatility and liquidity availability, at all times, even for “zero-spread” brokers.

(a) For USA30 it shows a contract size of 5 that means 1 lot = 5USD? – Yes
(b) For USA30, a 1 pip move would be $5? – Yes
(c) Why do you use 0-digits in USA30? A: Our trading conditions for the US30 index (and others) are quite different from other retail traders. The reason is that our conditions (as provided by our Liquidity Providers) are meant for large accounts and professional traders. For Example, we can compare our USA30 with the US30 from another retail broker. (1st picture is from other brokers, and 2nd is from Kumo Markets.) It should be noted that there is also a “natural” spread, due to volatility and liquidity availability, at all times, even for “zero-spread” brokers. The important things to notice here are:
1. The other brokers who use 2-digits are also using a minimum lot volume of 1, which is why we use 0.
2. There’s also a minimum Stop Level of 30 points (3 pips) that means that you cannot set TP/SL further away from the Bid price than that.
3. You also need to consider the average spread of ~ 1.5 pips on USA30. Please beware that spreads can rocket up to well over 100 points during trading session transitions.
4. There are substantially different margin requirements, which are primarily used for large accounts and may not be suitable for small accounts. Always check the symbol specifications in your trading terminal. Running Bots (on indices) We’re in the process to get our own symbols from our liquidity providers for this index so that we can better match what you expect to find on other retail brokers. However, although you can certainly trade this, keeping the above in mind, we would be careful running this on a bot. There are a Margin % and Margin Hedge requirement that may prevent the bot from running the way you might expect, especially on small accounts (which are nevertheless not recommended for indexes.) For manual trades, we also recommend against using small accounts, as it would incur a substantially increased risk, due to these margin requirements.

1. Look/Open the Market Watch window (or hit CTRL-M)
2. Right-click on the symbol. (For example, “FRA40”)
3. Select “Specification”
4. Look at “Minimal volume”. That is the minimum lot-size for that symbol.
5. However, also pay attention to the “Contract size”, as it may vary between the index and metal symbols. For example: FR40 – 1 DE30 – 100 NAS100 – 100 If you are using the MT4 App for Android, the minimum lot size is not shown there. To see the contract size, simply click on the symbol, and select “Symbol properties”.

We are currently using servers located in London and New York, and soon also Tokyo. Our server locations are in: 1. LD5 – London 2. NY4 – New York

Please, always refer to our website for the latest updates on trading conditions. For our 4 account types, we have the following table, showing spreads, commissions, leverages, and lot sizes. It should be noted that there is also a “natural” spread, due to volatility and liquidity availability, at all times, even for “zero-spread” brokers.
IMPORTANT! We reserve the right to change the shown trading conditions at any time. Any such changes will be generally noted on our website or on our social media in advance, but under extreme circumstances no later than within 24 hrs of such a change.

The answer is probably in the spread! When markets are volatile, or less liquid, the spreads widen, and this is not shown on the charts. To better understand spread, slippage, and re-quotes, we strongly recommend you to make some google searches to learn more, as this is a too large topic for this knowledge-base article. For our 4 account types, we have the following table, showing spreads, commissions, leverages, and lot sizes. It should be noted that there is also a “natural” spread, due to volatility and liquidity availability, at all times, even for “zero-spread” brokers. Spreads As Kumo Markets is a non-dealing desk (NDD), ECN/STP broker, we are operating with variable (aka. “floating”) spreads. This means that the spread is constantly changing depending on the underlying market conditions. The advantage of using a variable spread is that it significantly reduces the number of re-quotes that can occur when prices are rapidly changing. It also provides more transparent pricing. Typically, spreads widen during economic data releases as well as other periods when the liquidity in the market decreases. It is not uncommon to see temporary spreads of far over 30 pips during some news events, during trading session starts/ends, and during the short trading breaks around midnight GMT, depending on the instrument. To see the trading hours, you can hit CTRL-M to open the “Market Watch” sub-window, then right-click on the symbol and select “Specification”.   IMPORTANT: For most currency pairs the trading sessions are closed for ~2-5 minutes every midnight (GMT), depending on your broker and the currency pair. This results in a substantially increased spread for a short period immediately before and after this close gap. Therefore we strongly recommend against having open pending trades in this time period.   Unfortunately spread is not reflected on the charts which only show the BID prices. From the MT4 user manual under the “Help” menu: “history charts are drawn only on BID prices in the terminal. At that, a part of the orders shown in the charts is drawn on ASK prices. To get the ASK price of the latest bar shown, one has to flag the “Show Ask line” option in the terminal settings.” Therefore, you need to check for the spread in the “Market Watch” sub-window of your MT4 terminal, to ensure you’re not currently in a highly volatile (high spread) environment. To enable showing the spread in the “Market Watch” sub-window, right-click in the sub-window and select (checkmark) “Spread”. It is not uncommon that you get stopped out if your Stop Loss settings are too tight during these periods. As good advice, we strongly suggest to keep an eye on high impact news events: https://www.myfxbook.com/forex-economic-calendar   Slippage is another problem when using fixed spread brokers. When prices are moving fast, the broker is unable to consistently maintain a fixed spread and the price that you finally end up after entering a trade may be totally different than the intended entry price.

There are several things you can check if you get an error preventing you from closing a trade. The most common errors to check for are:
1. You are attempting to close a trade outside the open trading hours for the instrument. For Forex, quotes are given 24/5 (00:00-24:00) but the trades are only processed (00:05-24:00). There is a 5-minute trading break. For other instruments, this is very different, and you need to open the “Market Watch” window and click on “Specification” to find the trading hours. Similarly, if you opened an FX trade on Friday, and try to close it on after-market hours on Saturday, you can’t.
2. You have a bad internet connection and thus your MT4 Client is not able to receive the correct quotes. This often happens for mobile phone traders, when they have poor packet data coverage.
3. You are running too many Expert Advisors that are concurrently trying to open/close trades. The MT4 platform only allows 8 trading contexts to run safely, simultaneously.
4. If you are sure (1-3) are ok, then please check the “Journal” tab in your MT4 Client Terminal. (a) Hit CTRL-T to open the “Terminal” sub-window, unless it is already open. (b) Click on the “Journal” tab, and look for red stop signs, indicating errors. To resolve the “Trade context is busy” error, do this: (a) Check and re-scan your connection server ping time: Click on the connection “level” icon on the bottom right of the MT4 Client: Then select “Rescan server” and make sure the server with the smallest ping time is selected. If you encounter any errors in (4), make sure to take a screenshot of this and either create a new support ticket from your account in the Client Portal. or send us an email to [email protected] Make sure to include your MT4 account number, the time, and symbol for which the error occurred.

There are several things you can check if you get an error preventing you from opening a trade. The most common errors are:
1. You are not using the “Master password” for your account (using the “Investor password” is read-only).
2. You not using the correct symbol suffix for the account you’re trying to trade with. For “Standard” accounts, you can only trade symbols with the “.s” suffix. For example “EURUSD.s”. For “ECN” accounts you can only trade symbols without any suffix. For example “EURUSD”. (NOTE: This will be changed to use the “.e” suffix in the next few weeks.)
3. You are not using the correct server for the account type you’re trying to trade with. For a Live account, you need to be connected tot he “KumoMarkets-Live” server. For a Demo account, you need to be connected tot he “KumoMarkets-Demo” server.
4. You opened the account using the mobile app and not from the Client Portal. Never open new accounts from the MT4 mobile app.
5. You are using the wrong leverage. Our max leverage of 1:500 is only available on our Standard accounts. (The MT4 mobile app allows you to select other leverages above 1:500, these are wrong and will be fixed in the next app release.)
6. Your account is not funded. You opened a Live or Demo account and forgot to fund the account.
7. You might have a bad mobile internet connection, preventing the MT4 app to efficiently communicate with our trading servers. If you are on a Demo account, please ensure that the account has been active in the last 14 days. All demo accounts are removed after 14 days of inactivity. If this happened, just open a new Demo account in the Client Portal.

The most common reason is a lost or bad internet connection, the second most common is that you are trying to enter a trade in a very fast-moving market so that the prices have changed significantly by the time your buy/sell order has reached the exchange servers. There are many reasons you may get an “off quotes message” from your MT4 platform. Some of these are:
1. Bad or intermittent internet connection (e.g. when using mobile phone connections in poorly covered areas)
2. Very fast-moving markets, when the bid/ask prices have moved significantly after your order was placed.
(For example during a “spike” event.)
3. If you are using automatic trading robots (EA’s) this is likely to occur more often when you trade on tighter time frames.

The most common problem is when there high volatility in the market. Price every second goes up or down and change very fast. The best price is outside of the Maximum Deviation range you have set for the order. The Maximum Deviation setting allows you to control slippage by setting a maximum deviation of pips from the order price submitted that you are willing to be filled, but if you are trading during volatile market conditions then a tight maximum deviation could cause your order to be rejected based on fast market movement. When you have 4 digits broker usually there is no error. But when we have 5 digits broker we need to solve this problem.

Solutions:
(a) In the MT4 Client,
1. Click: “Tools > Options” or simply CTRL-O
2. Select the “Trade” tab
3. Select “(o) Default” and enter the maximum slippage (in pips) that you want to allow.
4. Clock “OK” and you are done.
(b) In some MT4 clients, you have an additional check-box available when opening a trade. Set the “[x] Enable maximum deviation from quoted price” value to “30”. A max deviation set to 30 is actually only 3 pips. When Using Automated Trading Robots (Such as for MT4 EA’s.) The MQL4 documentation state: ERR_OFF_QUOTES 136 — No quotes “The broker has not supplied with prices or refused, for any reason (for example, no prices at the session start, unconfirmed prices, fast market). After 5-second (or more) delay, it is necessary to refresh data using the RefreshRates function and make a retry.”

Solution: Use the parameter SLIPPAGE for acceptance of that difference or not. With a slippage of 3, most of your orders will be accepted. This means if you ask to buy at 1.5050 and the price is 1.5053 your order will be opened.