We offer all forms of support, because our customers are our business, we are always ready to offer help and answer questions and concerns, regardless the hour. However, we prefer personal interaction, because your trading is personal, and so is your economy, and we work in a highly globalised and multicultural environment where textual formulations can be easily misinterpreted. Therefore, we think an actual voice call or at least a live chat interaction may be a more efficient and constructive form of communications.
For all our foreign currency (FOREX) and commodity CFD traders, we offer a 24-hour, 5-days a week, phone and chat support. The phone and chat support are both open during the same market hours as the FOREXT market. This means between Sunday 22:00 GMT to Friday 16:00 GMT, summer time assumed, and is directly accessible by the number shown on the top of each page, or the chat accessible at the bottom side of any page on our web-site. For more involved questions that may involve transfer of private documents we refer you to our Email support: email@example.com. If you are already trading with us, please make sure to include your customer identity number to help us to easily find your account information. Never, ever, include your account password. We will never ask you for a password, and if you come across someone who is asking for your password, please report this to our security incident team at: firstname.lastname@example.org.
For clients who have extraordinarily large accounts and are trading very high volumes, we have a 24/7 concierge service that will put you into direct contact to our internal financial representatives, at any time of the day, at any time of the year.